PREAMBLE
These general terms and conditions apply to all sales concluded on the website: www.vda.fr
Between Société Nouvelle Val d’Arizes
1 era Caubera
65200 CIEUTAT.
05.62.91.23.61.
Hereafter called VDA
and
Any client whether private individual or professional wishing to make a purchase on the www.vda.fr website
The client declares reading and accepting the GTC prior to passing his order.
The validation of the order implies acceptance of the GTC.
ARTICLE 1. PRINCIPLES
These GTC express all of the rights and obligations of the parties in the framework of the online sale of goods offered by the vendor to the buyer. In this sense, the buyer is reputed to unreservedly accept them.
They are accessible on the www.vda.com website and will prevail, if applicable, over any other version or any other contradictory document.
The vendor and the buyer agree that these GTC exclusively govern their relationship. The vendor reserves the right to occasionally modify the GTC. They will be applicable from being put online. If a term of sale was to be lacking, it would be considered to be governed by the use in force in the mail order sector whose companies have their registered office in France.
These GTC have an unlimited period of validity.
ARTICLE 2. PRE-CONTRACTUAL INFORMATION
The buyer acknowledges having been informed, prior to placing his order and concluding the contract, in a legible and comprehensive way, of these GTC and all information listed in article L.221-5 of the consumer code.
Passed on to the buyer, in a clear and comprehensive way, is the following information:
- the detailed description of the item;
- the price of the item;
- additional delivery costs, the estimated delivery deadline
- all information relating to the identity of VDA
ARTICLE 3. THE ORDER
The buyer places his order from the online boutique for any product subject to availability.
The buyer will be informed if any product or good ordered is unavailable.
For the order to be validated, the buyer must accept, by clicking on the area indicated, these GTC. He must also choose the delivery address as well as validate the method of payment.
The sale will be considered as definitive:
- after the buyer has been sent confirmation of the acceptance of the order by email or text message.
- and after the vendor has cashed the full price.
Any order implies acceptance of the prices and the description of the products for sale. Any dispute on this point will occur in the framework of a potential exchange and guarantees mentioned below.
In some cases, notably lack of payment, wrong address or other problem regarding the buyer’s account, VDA reserves the right to block the order until the problem is solved.
For any question relating to the tracking of an order, the buyer can send an email to gestion@vda.fr or call 05.62.91.23.61 during the factory’s opening days and hours: from Monday to Friday from 8 a.m. to 12 p.m. and from 2 to 5 p.m., except bank holidays and annual leave announced beforehand on the website.
ARTICLE 4. INFORMATION ABOUT THE PRODUCTS
The products governed by these GTC are those that feature on the www.vda.fr website and that are indicated as sold and shipped by the vendor. They are offered subject to availability.
The products are described and presented as accurately as possible. However, if errors or omissions occur as to presentation, VDA cannot be held liable. Photographs of products are not binding.
ARTICLE 5. METHOD OF PAYMENT
To pay his order the buyer has all methods of payment made available to him by VDA on its website:
- credit card
- bank transfer
- cheque
VDA reserves the right to suspend any order processing and any delivery in the event of payment authorisation refusal by credit card or in the event of non-payment. VDA may also refuse to make a delivery or honour an order from a buyer who has not paid in full or with whom a payment dispute is under administration.
ARTICLE 6. PRODUCT AVAILABILITY
Except in the event of force majeure or when the online boutique is closed, which will be clearly announced on the website’s homepage, shipping deadlines will be those indicated below:
- Item in stock: 2 to 4 working days.
- Item on order: 7 to 10 working days.
Shipping deadlines start from the order registration date indicated on the order confirmation email.
For deliveries to overseas departments and territories or any other country, delivery terms and conditions will be specified to the buyer on a case-by-case basis.
If the product ordered is unavailable, the buyer will be informed of this as early as possible and will have the possibility of cancelling his order. The buyer will then have the choice of asking either for the sums paid in the 14 days after payment at the latest to be refunded or the product to be exchanged.
ARTICLE 7. DELIVERY TERMS AND CONDITIONS
Items are delivered to the address given by the buyer on the order form, the buyer must ensure this is accurate.
Any parcel returned to the vendor because of a wrong or incomplete delivery address will be returned at the buyer’s expense.
The buyer may, at his request, have an invoice sent to the invoicing address and not to the delivery address, by validating the option provided for this purpose.
Parcels are sent by Colissimo Suivi (tracked registered post) signed for upon receipt. If the buyer is absent on the day of delivery, the delivery driver will leave a delivery notice in the post-box, which will allow him to collect the parcel at the place and time indicated.
If at the time of delivery, the original packaging is damaged, torn, open, the buyer must then check the state of the items. If they have been damaged; the buyer must refuse the parcel and note a reservation on the delivery slip.
The buyer must then confirm these reservations to the carrier by registered letter in the two working days following receipt of the item or items at the latest and pass on a copy of this letter to the vendor at the address indicated in the website’s legal notices.
ARTICLE 8. PRODUCT RETURN
If the products required being returned to the vendor, they must be the subject of a return request made to the vendor in the 14 days following delivery.
Any complaint formulated outside of this deadline cannot be accepted.
The complaint may be made at the buyer’s choice:
- by telephone at 05.62.91.23.61
- by email at the following address: reclamation@vda.fr
The return of the item can only be accepted for products in their original state (packaging, label, accessories…)
The return will be made at the sole expense of the buyer by Colissimo suivi. The buyer will send his return parcel to: SOCIETE NOUVELLE VAL D’ARIZES – 1 ERA Caubera – 65200 CIEUTAT.
ARTICLE 9. RIGHT OF WITHDRAWAL
In accordance with the provisions of the consumer code, the buyer has a 14-day period from the delivery date of his order to return any item that does not suit him and to ask for it to be exchanged or refunded without penalty, with the exception of return costs that remain borne by the buyer.
Returns are to be made in their original state and complete (packaging, label, accessories…) allowing them to be remarketed as new, accompanied by the purchase invoice.
Damaged, dirty, already worn or incomplete items are not taken back.
The right of withdrawal may be exercised online, with the help of the withdrawal form available on this website and these GTC. Any other method of withdrawal is accepted.
In the event of the exercise of the right of withdrawal in the given deadline, the price of the item or items bought are refunded. Return costs are borne by the buyer.
The exchange (subject to availability) or the refund will be made within 10 days or 14 days at the latest from receipt of the returned parcel by the vendor.
Exceptions
According to article L221-28 of the Consumer code, the right of withdrawal cannot be exercised for orders:
- of supplies of goods made according to the consumer’s specifications or clearly personalised.
ARTICLE 10. FORCE MAJEURE
All circumstances beyond the control of the parties preventing the performance under normal conditions of their obligations are considered as grounds for exemption of the parties’ obligations and lead to their suspension.
Expressly considered as cases of force majeure or acts of God, besides those usually retained by case law of French courts and tribunals: the blockage of means of transport or supplies, earthquakes, fires, storms, floods, lightning, the shutting down of telecommunication networks.
ARTICLE 11. INTELLECTUAL PROPERTY
The contents of the website remain the property of the vendor, sole holder of the intellectual property rights of these contents.
The buyers undertake to make no use of these contents; any total or partial reproduction of these contents is strictly prohibited and is likely to constitute forgery.
ARTICLE 12. DATA PROTECTION
Personal data provided by the buyer are necessary to process his order and establish invoices. They may be communicated to partners of the vendor in charge of performing, processing, managing and paying orders. The buyer has a permanent right of access, modification, rectification and objection involving information concerning him.
ARTICLE 13. MEDIATION AND SETTLEMENT OF DISPUTES
The buyer may turn to conventional mediation. The contact details of the mediator are as follows:
Bayonne Médiation
32 rue du Hameau
64200 BIARRITZ
consommation@bayonne-mediation.com